Time is money for every business, but are you making best use of yours? Work scheduling software can help improve efficiency within your cleaning business, ensuring that every minute for every employee on site really counts. Businesses of all sizes use cloud-based work scheduling tools to allocate employees efficiently, improve communication and cut costs. Modern scheduling tools are accompanied by a range of solutions, including mobile apps and online portals, that provide staff with easy access to the information they need whilst doing their job. Using a tablet or mobile phone, your team will know exactly where and when they’re supposed to be, what they’re required to do and for whom. Here are three reasons why work scheduling tools save your cleaning company money and improve customer experience.
Unlimited access to real-time data
One of the biggest challenges facing a cleaning business with large teams of multi-skilled workers is ensuring that staff are always given the latest information promptly. The answer? Provide real-time access to information for everyone. Cloud-based platforms provide staff with real-time access to data as and when it changes. So, it’s easy for everyone within an organisation – from the boardroom to the frontline – to see what jobs have changed, need completing and the resources required to do so. Managers can use this to identify short-term gaps and implement solutions. Scheduling software can play a strategic role, helping leaders identify resource limitations that could affect service delivery and identify how to fill the gaps.
Efficient, effective and flexible working
Work scheduling tools typically use drag and drop scheduling, meaning the process of attributing tasks is straightforward. The total transparency provided by scheduling software enables staff to manage their day-to-day availability. They can also submit leave requests and work together to manage shift trades, ensuring that your customers receive the service they’re paying for. The improved flexibility provided by scheduling software has clear business benefits, ensuring that every contract is completed. In addition, this increases customer satisfaction and retention.
Better information for everyone
Scheduling solutions enable staff to check their upcoming shifts and understand the tasks they need to complete before moving to the next job. There’s no need to check in with a manager, boss or colleague; they can see what must be done, when and by whom. When a job is completed, they can log it and move on, providing reassurance for managers and an audit trail if it’s ever required. Many scheduling tools include mechanisms for staff and managers to communicate and collaborate, working together to solve scheduling conflicts. Scheduling tools make it simpler to integrate new members of staff. Downloading an app and logging in provides them with access to your organisation and a support system that can help them deliver from day one.
Better systems, happier customers
Scheduling systems play a crucial role in modern cleaning businesses. They can help increase the peformance of your staff, which means happier customers. How? By ensuring that every cleaning contract is delivered to the highest standard and completed on time, every time. Customer satisfaction is critical to retention. Happier customers are more likely to stick with you and recommend you to others, delivering a healthy return on your investment. As well as improving efficiency and cutting costs, you’re improving the way you work, which will help you grow in the future.
